About us
Terms and conditions
Terms of Use and Delivery
General
The shop.synerki.fi online store is maintained by SynerKi Corp.:
Kellosaarenkatu 4, 00180 Helsinki, Finland, tel. +358 40 510 1771, mail@synerki.fi
Shipping and pricing
We supply products both to EU countries and outside the EU, with an exception of the United States and Canada. On the e-commerce website, the prices of the products are stated in euros and including VAT in Finland 24% or 14% (food products) or 10% (books). When selling and transporting products outside the EU, the consignee is responsible for local taxes, customs duties and other comparable costs. If the package delivery address is outside EU, the prices do not include VAT. The delivery cost is added to the price according to the pricing of the delivery service provide but may also be less. In addition to the online store, our products can also be purchased by phone or e-mail. The product range may vary.
Product and user advice
We are happy to help with questions related to product selection and use. You are welcome to call or send e-mail time at our home office. See our Contact information.
Payment methods
Klarna Checkout. With the Klarna Checkout service, you can easily, flexibly and securely shop online. By answering a couple of easy questions, you will be conveniently identified in the service and you can choose for you the most appropriate payment method. The options at your disposal are Invoice, Installment Payment, Online Banking and Credit Cards - all equally secure. By using the Klarna Checkout service, you accept Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm) terms and conditions, which you can find at checkout. If you have any questions regarding payment, please contact Klarna customer service directly. You can find the contact information for customer service and other useful information at www.klarna.com.
By contacting us, you can also by a bank transfer and Paypal.
Terms of delivery
We are not responsible for delays caused by force majeure or delayed indirect disadvantages caused by the supplier. The customer is obliged to check that the content of the order complies with the import regulations of the destination country. The customer is obliged to provide the delivery address of the order in the correct form at the time of ordering. The customer is responsible for the additional costs of delivery if the given delivery address has been incorrect.
Privacy policy
The Service Provider is responsible for the proper processing of the information provided by the User and the maintaining he user privacy. The information provided by the user is stored in the customer register of the Service. The service provider does not disclose the personal data it collects to third parties. Customer register information may only be used for electronic direct marketing if provided by the User consent. The user has a right to check and change the personal data concerning him/her. If the User wants the information about him to be deleted from the register completely, the User must contact our customer service.
Returns
According to the Finnish Consumer Protection Act, the consumer has the right to cancel his order by notifying it by a return form within fourteen (14) days of receiving your order.
The condition of the refund is one of the following:
- the order has been canceled in accordance with the terms of sale by notifying us no later than 14 days within receipt of the product
- the product has not been used and in the case of CDs and DVDs, the plastic cover has not been opened.
- the product is unused and is in the same condition in which it was received by the buyer and all parts belonging to the product are intact.
- the product is in its original package.
The product must be returned immediately after canceling the order. When returning products, the Customer is responsible for the transport fee and risks.
Defective product or damage caused by transportation
A defective or damaged product must be reported to us immediately within 24 hours of receiving of the product. We will primarily replace a defective or damaged product with a new product. If this is not possible, the buyer will be reimbursed. The product failure or damage should be properly identified and documented. Defective or damaged product should be sent to us for inspection. We will not deliver a new product or refund the price of the product until the defect or damage has been verified.
Dispute resolution
Any disputes arising from this User Agreement are governed by Finnish law. All disputed concerning this agreement, which cannot be settled through negotiations, will be resolved in the Helsinki District Court.